Privacy Policy
This Privacy Policy explains what information Water Damage Westchase collects when you visit this website or call our referral line, how that information is used and shared, and the choices you have. By using this website or calling +1-844-499-0972, you agree to the practices described here.
1. Who We Are
Water Damage Westchase operates a referral service that connects homeowners, renters, landlords and businesses with independent local service contractors. We are not a contractor and do not perform water damage repair, restoration or any other service work. The contractors we refer you to are independent businesses with their own privacy practices.
2. Information We Collect
Information you give us during a call. This can include your name, phone number, service address or general location, a description of the problem (for example, where the water is coming from and which rooms are affected), insurance details you choose to mention and the best way to reach you.
Information collected automatically during a call. Our telephone systems may record your caller ID number, the date, time and length of the call, the number you dialed and the general area associated with your phone number. Calls may be recorded for quality assurance, training and dispute resolution.
Information collected when you visit the website. Like most websites, we and our service providers may collect your IP address, browser type, device type, referring page, pages viewed, time spent on the site and the search or advertising campaign that brought you here. This information is collected through cookies, pixels and similar technologies.
3. How We Use Information
- To route your call and connect you with an independent contractor who serves your area
- To pass along the details of your service request so the contractor can respond
- To follow up about a request you made, when you have asked us to or the law allows it
- To monitor call quality, train staff and resolve complaints or disputes
- To measure how well our website and advertising perform and to improve them
- To detect and prevent fraud, spam calls and misuse of our service
- To comply with legal obligations and enforce our Terms of Service
4. How We Share Information
With independent contractors. When you request service, we share the information needed to fulfill that request, such as your name, phone number, address and a description of the problem, with the independent contractor your call is routed to. Once a contractor has your information, their own privacy practices govern how they use it. We encourage you to ask contractors about their policies.
With service providers. We use vendors for call routing, call tracking, call recording, website hosting, analytics and advertising measurement. They may access information only as needed to perform services for us.
For legal reasons. We may disclose information if required by law, subpoena or court order, or when we believe disclosure is necessary to protect the rights, property or safety of Water Damage Westchase, our users or others.
Business transfers. If Water Damage Westchase is involved in a merger, acquisition or sale of assets, information may be transferred as part of that transaction.
We do not sell your personal information, and we do not share your phone number with third parties for their own unrelated marketing.
5. Call Recording Notice
Calls to and from Water Damage Westchase may be monitored and recorded. By calling +1-844-499-0972, you consent to the recording. If you do not want your call recorded, please tell the person you speak with, and we will do our best to help another way, although some call-routing systems record automatically.
6. Cookies and Advertising
We use cookies and similar tools to understand how visitors use the site and to measure which ads lead to calls. Some of these tools are provided by advertising and analytics companies that may collect information about your visits to this and other websites. You can block or delete cookies through your browser settings, and many browsers offer a "Do Not Track" or global privacy control setting. Blocking cookies won't stop you from calling us.
7. Your Choices and Rights
You can choose not to provide information, though we may then be unable to connect you with a contractor. Depending on where you live, state privacy laws may give you the right to request access to the personal information we hold about you, request that we correct or delete it, opt out of certain sharing for targeted advertising and not be discriminated against for exercising those rights. To make a request, call +1-844-499-0972. We may need to verify your identity before acting on a request.
8. Data Retention
We keep call records, recordings and request details only as long as needed for the purposes described in this policy, including resolving disputes, meeting legal obligations and maintaining business records. After that, information is deleted or de-identified.
9. Security
We use reasonable administrative, technical and physical safeguards to protect information. No system is completely secure, and we cannot promise that information will never be accessed, disclosed or altered without authorization.
10. Children's Privacy
This service is intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, call +1-844-499-0972 and we will delete it.
11. Third-Party Links and Contractors
This site may link to other websites, and contractors we refer you to may have their own websites, apps and forms. We are not responsible for the privacy practices of third parties. Review their policies before sharing information with them.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Changes take effect when posted on this page. Continued use of the website or our referral line after an update means you accept the revised policy.
13. Contact Us
Questions about this policy or your information? Call +1-844-499-0972.
